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Saturday, May 15, 2010

Authority and Knowledge– The psychological myth

1- Some days before, my friend has some interesting experience. My office car parking time is around 8:00 PM. After 8:00, everybody must take out cars from parking area and park somewhere else. Just a few days back, my friend forgot to take out his car till 8:00 and late for half an hour. The car parking manager, exercising his authority, first treated him badly and then did not permit him to park car in the parking area in future. Though, many of us facing the same situation so often.

2- Just another instance which happened also few days back, for some advisory work, i called to someone to take guidance on some matter. I approached the person with some reference. But when I called him, he talked extremely in rude manner and did not guide me.

3- Just a few days back, I went to my bank for the payment of my credit card. When I reached there, there was a lunch hour which was expected to be end within 15 minutes. I was in a hurry because I have some work in my office. I found, just 5 minutes before the completion of lunch hour, the relevant person came and sit on the seat. I went there and ask him to collect my payment. He denied with the remark that there were still 2 to 3 minutes left. Anyway, I supposed to wait but amazingly after 5 minutes, he left his seat and sit in the other room for 5 minutes. A huge surprise for me. I was sitting in one of the largest private bank in Pakistan and saw their customer care.

When I just think about the above situations, I felt it is not individual fault but we all are collectively responsible for this. Non cooperative behavior and redundancy to facilitate others is the social norm of our society. These sorts of examples are our daily part of our life. Those who have authorities, those who have knowledge, ignoring their responsibilities, misuse the authority and think the person standing before them as mediocre.

I feel this behavior as our psychological problem. We, as a nation are far behind where we ought to be. This is in reality due to the fact that most of us who has authority misapplied it and those have knowledge are reluctant to guide the other person. I talked to many persons daily for every category. I felt, most of us are proud irrespective of the extent of authority and knowledge we have.

The other important perspective is our weakness of belief on our Religion. Just a simple test. If, I and you are involve in the same practice as mentioned in the above cases, then ask these question to yourself:

a) Just in case of case 1, what happen if Allah treats us in same manner as mention in case 1. Is anyone able to cope up in this world? If Allah will punish us for our each and every mistake, can we survive?????????????

Our action: Very simple, whenever we are facing a problem to forgive others and we are confused, just simply remember Allah who is the most ‘Rehman’ and think how he treats us. Who forgive our biggest sins even we ask for forgiveness in our heart.

b) Secondly, when we come into this world, we don’t have the knowledge even to know how to eat and how to stand. It is only Allah who blessed us to learn. Knowledge we gain with the passage of the time is not our asset but our liability that we have to pay off by transferring it to others.

Lastly

Be polite and Co operative with everyone…………..

6 comments:

  1. I believe this happens everywhere! not only banks...but even other institutions like KESC...and othe water and sewerage board...despite numerous complaints...no one is there to care unless u approach tht board through some huge source!

    Iqbal's words truly summarize that depicts what Qur'aan says:

    Khuda us qoam kee halat nahi badalta
    jisko khud na ho apni halat badalnay ka...

    Nice approach!

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  2. Yeah, this is my point too ............. this happens everywhere ............ Hope someday we will change ........

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  3. Solution lies in a proper law and order system where discipline should be the key ingredient...and politeness and cooperation will automatically be integrated in our lives when everyone understand their responsibilities and the rules that are obliged to be fulfilled. One true man can definitely make a difference!

    yes someday!!!

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  4. you know.... there are only few words which can make difference....

    1) I am Sorry
    2) Thankyou
    3) Please

    you r very right that we all are collectively responsible. we have no more patience left....

    like for instance:

    1)i bet that your freind did not say "sorry" to the security person for parking late.... because we have ego.... that security person only did his job!! it was his right.... maybe he would have been softer if your freind said "sorry".

    2) maybe.... just maybe.... you didnt call that person on the right time.... maybe.... just maybe... he was having a bad day.... if we start to think things in a positive way.... we might understand others problems....

    if he talked to u rudely.... that dosent mean you should talk to him rudely.... try to be polite.... next time or ultimately someday he would give you respect!!!

    3)in ur third case.... try to say "sorry" for wasting his two minutes.... maybe he gets ashamed... than say "please" so that you get his soft side.... even if he does not comes back.... he would feel sorry for what he did..... because you gave him respect and did not treated him like your employee or subordinate..... eventualy his behaviour would change....

    what i m trying to say is that.... its easy to critizise others.... but very difficult to put your own ego aside....

    tell me honestly... are we ourselves very polite to our subordinates..... do we give them respect... we use them or we abuse them....?

    Maybe my juniors or your juniors are posting some blogs against us right now at some site :)

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  5. @ Zeeshan: in all the above cases ............ Sorry not work thatz why i posted the instances .......... thatz my point if somebody say 'sorry' or accept his/her mistake we have to forgive them.

    Agree with your approach.

    For your last point ....... related to Subordinate ............. plz dont think the strictness as abuse ............. we have to be strict .............. but the real test come that how the person who has authority treats you for anything other than work. Atleast i know myself, i am very very strict with my work and subordinate but only to the extent of work only. Otherwise, all my subordinate are my friends afterward .......... isnt it ............

    anyway thnx for the comment ....... and for following the blog ............

    ReplyDelete
  6. @ Zeeshan: in all the above cases ............ Sorry not work thatz why i posted the instances .......... thatz my point if somebody say 'sorry' or accept his/her mistake we have to forgive them.

    Agree with your approach.

    For your last point ....... related to Subordinate ............. plz dont think the strictness as abuse ............. we have to be strict .............. but the real test come that how the person who has authority treats you for anything other than work. Atleast i know myself, i am very very strict with my work and subordinate but only to the extent of work only. Otherwise, all my subordinate are my friends afterward .......... isnt it ............

    anyway thnx for the comment ....... and for following the blog ............

    ReplyDelete